Frequently asked questions.

 

In general;

What is Flyride?

 Flyride is a transport network that works in cooperation with local taxi companies.

From the Green Heart of Holland due to advanced bookings it enables Flyride to

Establish which company is most suitable for executing your perfect Flyride

 

Will my ride be a combined one?

Absolutely not! We do not combine rides as it turns out to be impracticable.

Besides Flyride’s fair is sufficient to transport you alone.

 

Questions about your booking.

Should you mail or call us we would like to receive it with your booking-id.

 

I’ve booked my Flyride but would like to make alterations ,is that possible?

Naturally! This can be done by e-mail or phone, e-mail customerservice@ flyride.nl

(that’s customerservice) or phone +3185 0653 478.

 

   What to do in case of a special request?

Please send us an e-mail regarding your request to customerservice@flyride.nl

 

         Am I allowed to bring pets?

That’s allowed but should be notified beforehand. This can be done by e-mail;

customerservice@flyride.nl or phone; +3185 0653 478.

 

  What to do when a booking confirmation is incorrect?

Please get in touch with Flyride asap. This can be done through customerservice@flyride.nl or call+3185 0653 478.

 

Your journey

Should I miss my flight due to delays during my trip, can I be compensated?

No, unfortunately that’s not possible. Please read article 8.1 of the general

Conditions.

 

Does Flyride provide baby/child’s seat?

By taxi law child’s seats are not compulsory.

Children in the backseat are not obliged to use a child’s seat but obviously

an adult will have to keep the child on his or her lap. Children as of 3 years

old and adults will have to use seatbelts.

 

Are young children considered as extra passengers?

Yes, they do count as passengers.

 

Am I obliged to tip the driver?

Our drivers will provide you with the best service possible, however as

much as they would welcome a tip, you are under no obligation to do so. They would

Just see it as a token of your appreciation of how you’ve experienced

Your ride.

 

How do I find my taxi?

On arrival the Flyride driver will contact you, therefore it is important

that you are accessible on your phone. After having reclaimed your

luggage you can phone the taxi driver who will then ask you to go to

Parking P6 which is directly underneath the large Panasonic video screen

(people at the airport can also give you directions). We are allowed to

Park there for free for 15 minutes.              

 

Where to turn to in case of a complaint?

For complaints or comments regarding your trip you can send an e-mail to customerservice@flyride.nl

 

Is smoking allowed in the vehicle?

No, smoking is prohibited.

 

What if I miss my flight due to traffic conditions?

Flyride makes use of Track and Trace next to being kept informed about

Traffic conditions 24/7. Because we anticipate with actual traffic situations

We always travel on time. Flyride however is not responsible for you

Catching your flight as stated in the general conditions.

 

Cancellation.

How can I cancel my reservation?

This can be done easily by e-mailing your booking-Id to: cancel@flyride.nl

Or call us at +3185 0653 478. We will however need your booking-Id .

Cancel in time then we won’t have to have made extra costs either.

 

Prices and Payments

Are the prices per head?

The price per booking is the total price of the fellowship mentioned when

The booking was made.

 

Do I get an invoice of the payment?

Your conformation is also your invoice.

 

Can I prepay?

No, because should there be a case of a cancellation we then don’t have an obligation to compensate, this is to keep matters simple.

 

How can I pay?

At present all taxis are equipped with a pin machine which also enables you to pay by

Credit card. Cash obviously is welcome as our drivers always carry plenty of change.